A difficulty in locating counterfeiters online would be the ability to know the difference between the real D'Addario packaging, and the fake. At some Internet sources you may be seeing real D'Addario product; just an older version of it. So to help you identify the fakes, please view the images in this blog. You may click on them for a large version of the string packages.
The following explanation may help you identify counterfeit illegal product before you buy it.
1) The counterfeit package on the left side (in the “Counterfeit” photo) is in a vinyl pouch. In 2002, all of our popular sets were changed to the envelope we are currently using. We only have three electric sets that still require a vinyl pouch: XL155, XL156 and XL157. However, all of these have an updated look to reflect our current logo and packaging. This particular set in the photo is a computer print-out of our packaging placed in a vinyl pouch. It is a fake.
2) The counterfeit package on the right side (in the “Counterfeit” photo), you will see a black line which breaks the two parts of the “X” in half. D’Addario sets do not have this black line separation. You will also see that the purple used in the XL, and the circle around it, is not a solid color. Their version has some light and dark printing within it. This would be a poorly reproduced package since we have solid purple with no variations.
The best way to really make sure that you are getting an authentic D'Addario product is to be aware that this problem exists, and to use all of the tools we are making available to you -- including the serial numbers on the inside of packaging and our “Play Real” website.
You can visit our “Play Real” site at daddario.com/playreal.
You can be reasonably sure that any online D’Addario strings originating from Asia at very low prices are not authentic. These are mostly from the People’s Republic of China.
Remember: if the deal is ‘too good to be true’ it is usually a fraud – shop cautiously.
If you suspect that an online retailer or a retail store in your country is possibly selling counterfeit product, you should ask (politely) where they get their supply of D’Addario strings. If the answer is Asia, beware. If you think you have seen counterfeit product, please notify us about the situation at: email@example.com and we will investigate.
If you ever have doubts as to the authenticity of product you are purchasing, please contact us and we will try to assist you.